Refund policy

👗 Return, Exchange & Cancellation Policy

Thank you for shopping with us! As an intermediary, we strive to ensure a smooth shopping experience while adhering to the policies set by our external Suppliers.

1. Order Cancellations
We must adhere strictly to our Suppliers’ production schedules.
• Cancellation Window: We only accept cancellations on the same calendar day the order was placed.
• Supplier Production: Once the external Supplier has started processing, production, or fulfillment (which often begins immediately), cancellation is not possible under any circumstances.

2. All Sales Are Final (Returns & Exchanges)
We maintain a strict No Return, No Exchange policy given the logistics of our third-party fulfillment model.

A. Strict Exception Criteria
All sales are final. Returns or exchanges are strictly prohibited unless a fulfillment error was made on our part. An exception will only be considered if the request is submitted within 3 calendar days of receiving your item, under one of the following exact conditions:
• The wrong color was shipped (e.g., you ordered white and received black).
• The wrong size was shipped (e.g., you ordered size Small and received size Large, or the item received physically measures differently from our official size guide).

Note: Dislike of the product, slight variations in color due to studio photography, lighting, or screen resolution, minor design discrepancies, or selecting the incorrect size during checkout do NOT qualify for a return or exchange.

B. Required Condition and Supplier Compliance
If an exception is granted for a fulfillment error:
1. Condition: The item must be unused, unwashed, unworn, and in its original condition with all original packaging and tags attached.
2. Supplier Requirement: Any approved exception is contingent upon the third-party Supplier's own return policy and final approval.

C. Return Process and Associated Fees
• Initiation: To report an incorrect item, you must contact us within the 3-day window with photograph proof.
• Return Address: Approved returns must be shipped directly to the address provided by our support team (the Supplier's facility). Shipping to any other address will void the request.
• Restocking Fee: A 20% restocking fee will be deducted from the final refund amount for all approved returns.
• Shipping Responsibility: The customer is responsible for return shipping costs to the Supplier and any associated customs/border fees unless explicitly agreed otherwise.

3. Refunds
• Refunds are processed only after the Supplier has received, inspected, and verified the fulfillment error on the returned item.
• The refund will be issued to your original method of payment, minus the 20% restocking fee and original shipping costs.
• We are not responsible for delays in refund processing once we have instructed the payment provider to issue the credit.